Vonage - The Nightmare

We signed up for Vonage about a year ago and have regretted it ever since! We originally signed up for it specifically for the fax service and the long distance (both of which didn't work very well at all). We tried to cancel the service one month into the service but we would have to pay a early termination fee of $150 so it was actually cheaper just to keep it for a while. We decided to keep it after that because occasionally the phone worked and it saved my wife from going over her minutes on her cell phone. Still the service was poor at best.

Well we finally decided to get rid of it once and for all last month! So my wife called the number to cancel it and was connected to several people who barely spoke English in India (apparently Vonage outsources the customer service outside of the U.S. which is another reason to not use them), upon telling these people that she wanted to cancel the service she was put on hold for 35 to 45 minutes. Now keep in mind this scenario happened several times! Obviously Vonage does this for a reason. The harder that they make it for you to cancel the service then the longer you have the service and the more money Vonage makes! Well after several attempts and much wasted time she was finally able to cancel the service or at least she thought so!

Now this whole experience happened about a month ago. Well today she received an email from Vonage saying that there was an error with our account. So again she called Vonage to tell them that we shouldn't even have an account because it was cancelled last month and again she was connected to various people in India, put on hold for 45 minutes and passed around. Upon asking why the service wasn't cancelled she was told that we had a late payment fee that was never paid. She explained to them that that was impossible being that the account was set up on automatic withdrawal from our checking account. Again she was put on hold!

She was getting pretty frustrated after being on hold for about 45 minutes with someone who barely spoke English in India. Seeing her frustration I decided to take bold action and suggest to her that she hang up the line and call back but this time get connected with the sales department at Vonage. Of course she got right through to a Sales Associate! She lit into them and demanded that the service be cancelled (hey, you don't mess with a woman who is 7 months pregnant). A couple of phone transfers later and they told her that the service was cancelled!!

What a complete nightmare! The funny thing is that my next door neighbor had the same problem trying to cancel her Vonage service. Never, ever get Vonage!!! There has to be better VOIPs out there!! Vonage flat out stinks!

I'd bet that our's and our neighbor's experiences are not isolated! I'll bet that this happens to thousands of people with Vonage. Someone needs to look into their practices as far as people trying to cancel the service. I'll bet that Vonage make millions of dollars by making it as difficult as possible to cancel the service!! It's a scam!! There needs to be some law or protection for the consumer!!

Carrabba's Italian Grill in Orem - Chicken Marsala

Tonight we went out to eat again at Carrabba's in Orem. I was a little bit disappointed with their Chicken Marsala tonight. I've ordered it before and it's been great, but tonight I wasn't too happy with it. The Chicken itself was good but the problem was that they didn't put enough mushrooms and sauce on it! I guess I should have asked for more sauce but I wasn't in the mood to wait any longer. Carrabba's also needs to spice up their presentation on the Chicken Marsala dish.

I also ordered Carrabba's Garlic Mashed Potatoes with the chicken and they were good. I also got Carrabba's Caesar Salad with it....it was good!

My wife got Carrabba's Mezzaluna which is a ravioli with chicken, ricotta cheese and spinach in it and she loved it.

I'll still frequent Carrabba's but I'll make sure that I either order something different or ask for lots of mushrooms and sauce on the Chicken Marsala!

Cobblestone Pizzeria and Cafe's California Pizza Rocks!!

I want to give a quick "shout out" to Cobblestone Pizzeria and Cafe in American Fork!! If you want a unique Pizza then you need to try Cobblestone Pizzeria and Cafe's California Pizza. Actually the name might be the "California Club Pizza", but whatever it's called you need to get on over to Cobblestone Pizzeria and Cafe and eat one!!!

Cobblestone Pizzeria and Cafe's California Pizza has fresh tomatoes, avocados, spinach and onions on it! But what makes it unique is what lies beneath the layer of cheese! Beneath the cheese lies a special sauce with ground bacon that blends all of the flavors of the Pizza together beautifully!!


Cobblestone Pizzeria and Cafe is located in American Fork, Utah at 632 West Main Street just south of the Old Navy and Famous Footwear. Their phone # is (801) 756-2800 just in case you want to order "The California" take out!!